top of page

Terms and Conditions

-30-Day Return Policy. Any items purchased can be returned for full refund as per our return policy.

-Order Approval and CancellationReceipt of an order confirmation message from Bronze only confirms that your order request has been received. Customer orders are not accepted by Bronze until the time they have been processed and approved at our headquarters. Bronze is not obligated to complete a customer order, and reserves the right to cancel products or services to any customer for any reason at any time. The customer's sole remedy in such cases will be the full refund of any funds that we have collected in reference to the cancelled products and/or services.

--Manufacturing Warranty: All our products sold online carry Free One Year manufacturing warranty.

-Our online terms and conditions of sale/return are different to our in-store policies.
-Our in-store prices of products can be different to our website prices. Most Discounted/Sale items are online only. Not available in-store. 

-Information on Our Site:
Bronze is committed to providing current and accurate information on our web sites, email, chat, and telephone communications. We do not, however, warrant that this information is always correct, accurate or complete. In rare circumstances, data, including prices, may be inaccurately displayed on our website due to system and typographical errors which may occur. Inadvertent errors or inaccurate advertised prices are not binding on Bronze, and may be adjusted by Bronze at any time. Bronze reserves the right to correct any and all errors when they do occur. If an order is placed with a lower product’s listed price than the actual price, Bronze will, at its discretion, either advise the customer before shipping the product or cancel the order and notify the customer of such cancellation. Bronze apologises for any inconvenience that this may cause.
-Bronze may, at its sole discretion, revise or add new terms to these Conditions from time to time without notice to you. Such revisions and additions shall be deemed effective immediately upon notice, which Bronze may give by any means, including, without limitation, by posting the revised Conditions on this website. You are responsible for reviewing the Bronze website for any modifications to these Conditions that may affect your rights or obligations. Any change or modification will be effective immediately upon posting of the revisions on the Site. Any access or use by you of the Bronze website after changes to these Conditions will constitute your acceptance of the revised terms. If you do not agree to the amended terms, you must stop using the Site.

-Your Account and Order:
When you access or use this website or your personalised Bronze account, you are solely responsible for maintaining the confidentiality of your account and for restricting access to your computer. You are further responsible for all activities that occur under your personal account and your password. If you are under the age of 18 years old, you may use only under the guidance and direction of a parent or guardian. Please note that Bronze reserves the right, in its sole discretion, to refuse service, terminate accounts, remove or edit content or cancel orders.

In the case where a customer files a chargeback, Bronze has the right to recover its direct and indirect costs, and cancel any promotional items, free shipping, or other benefits, as determined in Bronze's sole and absolute discretion.

-Diamond Certificates:
When you order a diamond/gemstone jewellery item that comes with certificate, Bronze will ship it to you with the accompanying diamond/jewellery/colour-stone certificate which is a grading report. These grading reports are detailed documents created by grading experts at highly-respected diamond laboratories. These diamond grading reports are extremely expensive to replace and as a result of this, Bronze requires each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee.

-Passage of Title:
Title for goods purchased passes from Bronze to the purchaser’s designee at the time that goods are delivered to the designee.

-Limitation of Liability:
In no event shall Bronze (Bronze Jewellers ltd), its directors, members, employees, affiliates, or agents or any other party involved in creating, producing, or delivering products be liable to you or any third party for damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, special, punitive and consequential damages or other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in contract, tort, or otherwise, including negligence, arising out of or in any way connected with or resulting from the use of our site, the products, the services or the content contained in or accessed through this website, or that results from the reliance by user on any information obtained from Bronze, including any error or omission regarding listed diamond origin, any mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, delays in operation or transmission or any failure of performance of the website, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Bronze programs or services, even if Bronze is expressly advised of the possibility of such damages, or even if the loss, damage or expense was caused by Bronze, its directors, employees, affiliates or agents. in no event shall Bronze's liability be greater than the price you paid for the product or service that is the basis for the claim.

-Information that we communicate is not a binding contract, and should not be treated as such. The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed as a result of this incorrect information. If an order has been shipped, the customer agrees to either return the product for full credit or pay the difference between the actual and charged prices. Please review our Return Policies.
-Products may appear on the website larger or smaller than their actual size. Given the variation in computer monitor settings, colour and size may vary slightly when viewing product photography. In compliance with industry standards, carat total weight may vary 0.05 carats from stated weight. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed. For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.
-Costs: Following are cost of alterations.
Resizing from £75
Re polishing with minor scratches £40, with heavy scratches is £60
Engraving £45

bottom of page