Online purchases only:-
30-day money back guarantee:
Any items can be returned to us within 30 days for a full refund, with exceptions listed below. We recommend posting the item to us by insured delivery such as Royal mail special next day delivery.
Please notify us within 10 days of receiving the item of your intention to return via email.
Items bought from 15 November have an extended return period of 60 days.
All documentation including diamond certificate should be returned.
The item to be returned should be returned in its original box and in a pristine condition.
The item to be returned should be unworn.
An exchange of item with same or higher value is possible in most cases. This is at discretion of Bronze.
Following are not eligible for refund:
-A bespoke piece made specially.
-Ladies diamond or gemstone ring made in finger size N1/2 or above.
-Any item which is engraved, or a special customer feature added.
-Rings that have been resized, custom engraved, or previously exchanged.